MedExpress

Cancellation Policy – MedExpress

Effective Date: 12 December 2025

1. Cancellation Before Dispatch

You may request cancellation within 24 hours of drop of medications at our collection center / location by emailing info@medexpress.services with your service request number, full name of patient, and contact information.

If the service request has not yet been processed, we will cancel the request and initiate the refund in accordance with our Refund Policy.

2. After Dispatch

Once the service request has been processed or dispatched, it cannot be cancelled.

Single Checkout Acknowledgement

I confirm that the prescription I uploaded is valid and that I am authorized to share it and place this service request for shipment. I understand that MedExpress ships from India and that importing medicines into the United States (or other countries) may be restricted or illegal in many cases, and that Customs, FDA, or other regulators may delay, refuse, return, or seize my shipment.

I accept full responsibility for complying with applicable import laws, duties, taxes, and fees, and I agree that cancellations and refunds may be limited once the service request is processed or dispatched.