Refund Policy – MedExpress
Effective Date: 12 December 2025
1. No Returns (Health and Safety)
Due to safety and integrity reasons, medicines and prescription-related products are generally not returnable once shipped. Note that MedExpress Services is not responsible and will not refund service fees collected for shipping the medication/s, in such cases.
2. Refunds We May Approve
Refunds (full/partial) may be approved for cancellation before dropping off the medications at our collection center / location.
3. Not Eligible for Refund (Common Cases)
Refunds are generally not provided for:
- customs refusal/seizure due to destination import rules
- carrier/customs delays
- incorrect address provided by the customer
- change of mind after dispatch
4. How to Request a Refund
Email info@medexpress.services within 24 hours of drop of medications at our collection center / locations with your service request number, full name of patient, and contact information.
5. Refund Timeline
Approved refunds will be issued to the original payment method within 7 to 14 business days depending on payment processor timelines.
